The need for technical support after installation is limited as not only does our technology allow the facility to monitor both equipment and services, as a norm we also monitor the remote monitors. Should we find a developing fault or a fault per se, we can remotely correct any software faults. If physical damage is incurred, we can arrange a replacement under the terms and conditions agreed from the outset with you, our client.
Training support is based on the need to fully utilise our Web Application including configuration and installation of the monitors. This is provided either onsite, remotely or a combination of both. Should there be a need for online support, we use WebEx conference facilities.
Customer support whilst provided during normal working hours, we endeavour to respond when either our clients or prospective clients require as we move to a 24/7 response for all our services both in the UK and world-wide.
Our telephone lines are open Monday to Friday, 9am to 5pm UK time and if you send us an email, we aim to get back to you by the end of the working day. See below for details.
Our telephone lines are open for your technical support calls, 9-5, Monday to Friday
0791 785 2058